Moving FAQs
Your Moving Questions Answered
Relocating from one place to another can be quite a whirlwind. There are a lot of things to take care of. But you have to keep it together through this situation. Start with figuring out whether you want to go DIY or hire professional help. Gradually you’ll realize the best way to navigate through the process is by literally finding answers to all questions that come your way. From moving tasks to scheduling to cost estimations, there are so many things you would figure out as you go through your moving journey.
And Moving of America is right here to help. We have all the answers you need!
Pre-Move Queries
How long does packing take?
Typically, most households can be packed in a day or less.
What does the packing service include?
Packing services include a team of professional movers who have been approved, scored, and reviewed by Moving Of America Moving staff. They will properly pack your items into boxes and load and pad your belongings as necessary for safe delivery to your new destination
What if I haven’t finished packing by my scheduled moving day?
If your packing is not finished and your scheduled moving day is approaching fast, then don’t hesitate to contact the project manager assigned to your move. We will timely send our white glove movers who will swiftly get to packing all your remaining belongings and keep the move going with the least amount of delay.
How and when do I pay for my move?
Moving Of America Moving accepts Discover, MasterCard, and Visa. Your card will be charged 100% of the final quote 48 hours prior to your move. The costs of packing supplies are non-refundable. Please see our Payment Policy for additional information.
Moving Day Queries
I have a lot of stuff. How much space will I need on the truck?
When you speak with one of our professional Moving Advisors, they’ll walk you through an inventory of your residence and ask a number of questions. That pool table, make sure you mention it. And don’t forget about the pile of antiques stacked against the wall in the basement! The space you’ll need on the truck will be determined by what you plan to take and your pricing will be calculated accordingly.
How many people will show up to help me move?
Crew sizes vary depending on the items you’ve included in your inventory. For example, pianos, fridges, armoires, safes, and other large items may require more muscle.
What do the loading and unloading services include?
The loading includes properly padding furniture and loading the items inside the moving van at the origin location. Loading services include the basic disassembly (beds, dresser mirrors, etc.) and the wrapping of furniture.
Unloading includes the removal of all items from the van at your destination and placing them in the appropriate rooms or areas as designated by you. Unloading also includes basic reassembly of standard furniture (i.e. beds, dresser mirrors, etc.).
What size are your trucks?
Our trucks are the real deal and are about 53 feet long, 8 feet wide, and 9 feet tall. While they can make it down most streets, please let your Moving Consultant know if your home may be difficult for a 53’ truck to access. Depending upon the needs of our customers, we may also utilize a 26’ truck or portable storage container.
Post-Move Queries
Can the movers arrange the furniture to my liking in my new home?
Absolutely yes! Once the transportation is completed, our expert residential movers will get in touch with you to carefully unpack all your belongings and then set them up in your new space as you like.
What is my Protection Coverage?
Protection Coverage covers repair, replacement, or reimbursement of any items damaged while in the care of Moving Of America Moving. For more information, click to review our Protection Policy
What about lost or damaged goods? Are those covered too?
Your household goods are covered during the entire time they are in the care of Moving Of America’s professional movers. You have two options for coverage levels, so you can select the option that works best with your budget and coverage requirements.
Scheduling Queries
How far in advance do I need to book my move?
Moving Of America tries to be as accommodating as we can on timing. Short-notice moves are certainly possible, but can’t be guaranteed. We suggest you book your moves as early as possible especially if you’re moving in the summer, which is the busiest time of year for relocation. We recommend scheduling your move seven or more days in advance to ensure the best available service.
What if I have very specific move dates?
When you decide on a move date, Moving Of America Moving guarantees to pick up on that day. If you require a guaranteed delivery date, you need to let your Moving Advisor know. Depending upon the size of the shipment, there may be an additional charge for a guaranteed delivery date. We do guarantee delivery anywhere in the contiguous US within ten business days
Can I move on a Sunday?
Yes. We offer professional moving services seven days a week, excluding major holidays.
My move date changed! What do I do?
Don’t panic! If your moving date changes, simply contact your dedicated Moving Advisor. They’ll take care of scheduling your new date. Please review our Rescheduling and Cancellation Policies for details.
When is the best time to move?
While our movers would be up to the task any time you hire us, the ideal period for moving is usually during the months when the weather is mild, i.e., during Spring and Fall seasons.
Is it possible to move during uncertain weather?
It is possible to carry out moves in any weather. However, unless the move is necessitated by some emergency, it is not recommended by us to move during stormy or rainy weather. Our first priority is to keep our crew and your belongings safe and secure. If there is any risk, we will let you know of any change in plans timely.
Miscellaneous Queries
What types of materials are used for packing?
Our crews use industry-standard packing materials. To protect and cushion the customer’s items, our loading service will ensure that items are wrapped with professionally woven moving blankets. We do not use paper pads, which often tear or rip during transport.
What happens if I use more or less space than estimated?
Our inventory process is structured to ensure that we know your exact space needs prior to the move. As long as the inventory you give us is accurate, you will not be charged for additional space. In the rare instance that additional items not included in your provided inventory result in more space than originally expected, your move cost may be increased based on your original per-foot rate to reflect the footage used. Please make sure to give the most accurate inventory possible during the booking process. Using less space will not result in price changes. You can adjust your inventory up to 5 days prior to your move to ensure accuracy. Your Moving Consultant will provide an updated price based on your updated inventory.
What causes my estimated costs to change?
Provided we have an accurate inventory and you do not make any changes to the move dates your estimated costs should not change. In the event of unforeseen “Additional Services” such as multiple flights of stairs, a “long carry” if the truck cannot get close to your home, etc. arise, those would be added to your total move price. The goal of our phone inventory process is to uncover any potential Additional Services and include them in your total upfront price so there won’t be any surprises. This is all outlined in your Order for Service Agreement.
Who should I contact with questions during the move?
Your dedicated Moving Consultant is always able to help you. Just give them a call at 201.862.8000. You can also email info@MovingofAmerica.com. We’re excited to earn your business!
Didn’t find the answer?
No problem!
Give us a call anytime and we’ll be glad to assist you in any way we can. Or contact us via email.