General Rules & Regulations
COI & Building:
Notify your moving advisor if your building requires a Certificate of Insurance (COI). All certificates issued by us prior to your move date are free. Please note that if a COI is required to be issued or to be modified on your move date, it will result in an administrative fee. Furthermore, remember to secure your move date and elevator time, and ask your building management about any restrictions or special requirements they may have.
Unless otherwise specified, you are responsible to obtain the packing materials, pack, and unpack your clothes, linens, books, china, dishes and content of drawers and shelves. Do not pack any item in plastic bags. Glass or marble tops & shelves, mirrors, lamps, electronics & TV’s, must be packed in boxes, cardboard crates or containers. Please pack liquids inside plastic bins not in carton boxes to avoid brakeage or leakage. Protect mattresses and box springs using a plastic mattress bag or box for hygienic purposes. Professional packing materials are available on the day of the move and will be at an additional cost.
Please arrange a parking space or parking permit at both your pickup and delivery address. Please contact your moving advisor regarding any parking restrictions to avoid parking violations.
Unless straight or expedite delivery was ordered and paid for, we aim to deliver your items per your request, on the first available date per availability. Following is the standard delivery schedule:
- East-Coast destinations between 2-10 business days
- Mid-West destinations between 4-14 business days
- West-Coast destinations between 8-21 business days
For Additional Information, Tips and Advice’s go to:
View: New York – Important Information
View: New Jersey – Important Notice to Consumers
Read: FMCSA – Your Rights & Responsibilities
Read: FMCSA – Ready to Move Checklist Brochure
Read: AMSA – Arbitration
Visit: Protect your Move – The Household Program
View: Driver Qualification Check List